REFUND POLICY
Information about your purchase
Review the conditions applicable to refund requests for EFFAP products and services.
Last updated: August 17, 2026
Version: 1.0
01.About this policy
This Refund Policy presents the conditions applicable to refund requests relating to products and services purchased from EFFAP. Its purpose is to provide clear information about the procedure and conditions applicable to each request.
02.Refund conditions
Refund conditions may vary according to the product, plan, purchased period, and payment method used. Applicable conditions will be presented to users during the purchase process and should be considered before completing the purchase.
03.Request deadline
Refund requests must be submitted within any deadline stated at purchase or established by applicable law. After receiving the request, EFFAP will review it according to the conditions applicable to the purchase.
04.How to request a refund
To request a refund, users must contact EFFAP through the support channels provided on the website, supplying the details needed to identify the purchase and, when requested, reasons or information relating to the request.
05.Request review
Each request will be reviewed individually, considering the purchase conditions, product or service acquired, information provided by the user, and applicable law. EFFAP may request additional information when necessary to complete the review.
06.Refund processing
When approved, the refund will be processed using the same payment method as the purchase whenever possible. After EFFAP processes it, the time for funds to become available may depend on the bank, financial institution, or payment provider.
07.Subscriptions and purchased periods
Canceling or ending a subscription and requesting a refund are separate procedures. Ending a subscription prevents new charges according to applicable conditions, while any return of funds will be reviewed according to this Policy and the rules applicable to the purchase.
08.Trial period
When a free trial is available, its conditions and duration will be presented before or during product activation. The trial period does not itself constitute a paid purchase or automatically create a right to a refund of amounts that have not actually been charged.
09.Third-party payment processing
When payment has been processed by a third-party platform or provider, the refund may be subject to that provider’s technical procedures and deadlines. EFFAP will monitor processing within the possibilities offered by the payment method used.
10.Specific situations
Requests involving duplicate charges, unrecognized payments, technical issues, or other specific situations may receive individual treatment according to the circumstances verified and the rules of the payment method used.
11.Policy updates
This Refund Policy may be updated to reflect changes in products, services, payment procedures, or legal requirements. The latest version will be available on this page.
12.Contact
To request a refund or ask questions about this policy, users may contact EFFAP through the support channels provided on the website.